FREE SHIPPING ON ORDERS OVER $35. SHOP NOW!
About Me
xGet to know Silky Chocolate Spread™!
My Personality: Smooth
Party Theme: Cravings | My ID Number: 1-435
Silky can easily make everything better with just a touch of his chocolatey charm. He's the Palm Pal who can smooth over any rough day with a smile and a dollop of indulgent sweetness, proving that sometimes, all that's needed is a bit of chocolate to turn things around.
He is a plush delight, with a creamy brown body that looks as tempting as a real jar of chocolate. His big, smiling face and twinkling eyes are enough to brighten any moment! Dressed with a 'chocolate' label that wraps around his body, he's the epitome of indulgence and smooth charm.
I'm your go-to guy for a smooth experience, just like my favorite jazz tunes. When the days get tough, I bring the chocolatey charm that can make everything a little bit sweeter. I'm all about those smooth jazz vibes—saxophones wailing in dimly lit clubs, the soft clink of glasses, and that laid-back rhythm that syncs perfectly with life’s ups and downs.
Best Pal:
Letti Latte™: Letti Latte and I are the perfect blend at the Palm Pals Café, mixing maturity with amusement. She's got that mature vibe that smooths over any situation, offering wisdom that's as comforting as her espresso. But every now and then, my chocolatey antics draw out her immature side, and we share a laugh that’s as rich and warm as our favorite drinks. Together, we make sure every moment is filled with flavor and fun!
How I was made:
- I am about 4" x 4.5" x 4.5" in size
- I am made from high-quality materials for a soft, fluffy touch.
- I fit snuggly in the palm of your hand!
- Own the whole #palmpalsparty collection!
- I hold bean pellets suitable for all ages to ensure my quality and stability.
Add Silky Chocolate Spread™ to your #palmpalsparty for a taste of smoothness and sweetness that keeps life cool and groovy!
Shipping & Return
xSHIPPING AND DELIVERY OPTIONS
Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.
When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Shipping date estimates can be found on the shipping quotes page during checkout. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies.
SHIPPING
We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
PROCESSING TIME
We know you're eager to receive your goodies. That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.
Please note that if you wish to cancel your order, you must contact us within 2 hours of placing the order. Orders canceled within this timeframe will be refunded in full. However, any cancellation requests received after the 2-hour window will be processed and shipped. Once shipped, the order cannot be canceled.
CANCELLATIONS
Once an order is submitted, our swift processing begins. Unfortunately, this means that orders cannot be canceled after the 2-hour window. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you.
Please note that for clearance items, all sales are final unless the item arrives damaged. Customers are responsible for contacting us for return information. We will not provide return labels, and any shipping costs incurred for returns will not be refunded.
DELAYED ORDERS
In the rare event of processing delays, you'll have the option to cancel your order for a full refund. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. If you encounter delays, please contact the shipping carrier first to inquire about your item's status.
DAMAGED ORDERS
Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. In case you discover shipping damages after accepting the delivery, contact us immediately. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. We appreciate your cooperation in following the proper steps to address any shipping damage.
RETURNS POLICY
You can return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs.
Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days).
To initiate a return, email us at info@palmpals.com.
CLEARANCE RETURN POLICY
Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged.
If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received.
Once your return request is approved, we will provide you with instructions on how to return the item to us. Upon receiving the returned item, our team will inspect it to verify the damage and process your refund or exchange accordingly.
CONTACT
If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@palmpals.com.
- Choosing a selection results in a full page refresh.