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Party Theme: Aquatic | My ID Number: 1-615
Augustin Shrimp is the culinary king of the sea, whipping up legendary dishes with flair and finesse; his fried rice alone has a fan club! Known for surprise pop-up kitchens that vanish as quickly as they appear, catching one of his meals is like finding a pearl in an oyster. With a dash of charm and a pinch of mystery, Augustin serves flavor with a side of delight.
Augustin Shrimp is a delightful plush in shades of soft coral pink and warm peach, with a ribbed, striped body and tiny antennae that give him a curious charm. His rounded shape and blushing cheeks add to his friendly, inviting look, while his small arms appear ready to whip up his next signature dish.
Cooking is my art, and the ocean is my pantry! I love hosting surprise restaurant experiences in the most unexpected reefs, serving dishes that make every fin flip with joy. My favorite challenge is reinventing old classics, whether it’s a seaweed gumbo or salt-water taffy beignets. I season every creation with a sprinkle of excitement and a dash of culinary mystery!
Adelaide Kangaroo™: Adelaide is my secret ingredient to success, no joke! Whenever I plan a new pop-up kitchen, she’s the one hopping from shore to shore, helping me set up my pans and prep tables before anyone catches on. Her springy energy even inspired my signature appetizer dish, Adelaide’s Spring Rolls: light, crisp, and filled with fresh veggies and herbs that match her vibrant personality. I might bring the flavor, but Adelaide brings the momentum that keeps my kitchen moving!
Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.
When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Shipping date estimates can be found on the shipping quotes page during checkout. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies.
We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
We know you're eager to receive your goodies. That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.
Please note that if you wish to cancel your order, you must contact us within 2 hours of placing the order. Orders canceled within this timeframe will be refunded in full. However, any cancellation requests received after the 2-hour window will be processed and shipped. Once shipped, the order cannot be canceled.
Once an order is submitted, our swift processing begins. Unfortunately, this means that orders cannot be canceled after the 2-hour window. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you.
Please note that for clearance items, all sales are final unless the item arrives damaged. Customers are responsible for contacting us for return information. We will not provide return labels, and any shipping costs incurred for returns will not be refunded.
In the rare event of processing delays, you'll have the option to cancel your order for a full refund. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. If you encounter delays, please contact the shipping carrier first to inquire about your item's status.
Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. In case you discover shipping damages after accepting the delivery, contact us immediately. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. We appreciate your cooperation in following the proper steps to address any shipping damage.
You can return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs.
Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days).
To initiate a return, email us at info@palmpals.com.
Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged.
If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received.
Once your return request is approved, we will provide you with instructions on how to return the item to us. Upon receiving the returned item, our team will inspect it to verify the damage and process your refund or exchange accordingly.
If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@palmpals.com.