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About Me
xGet to know Murk Monster™!
My Personality: Misunderstood
Party Theme: Mythical | My ID Number: 1-699
Murk Monster might look a little spooky at first glance, but underneath that shadowy shape is a total sweetheart. A shy shapeshifter with one eye on the lookout for his missing other, Murk just wants to make friends who see him for who he really is. Once you get to know him, you'll realize there's nothing scary about him and that he has a pure soul.
Murk Monster is a smoky gray plush with a mysterious, shadow-soft look that makes him feel wonderfully strange yet deeply lovable. His single bright eye, tiny horns, and gentle little smile give him an otherworldly appearance full of quiet emotion and hidden kindness. With his rounded body and soft seated shape, Murk feels like the kind of special friend who may come from somewhere unknown, but still fits perfectly in your arms.
I spend my days journeying far from home, searching for the eye I lost, and hoping that each new place might bring me one step closer to finding it. Even though I can be shy when I first arrive in an unfamiliar environment, I've learned how to blend in, adapt, and keep moving forward by shape-shifting with it, no matter how strange the world feels around me.
I love discovering new lands, trying unusual foods, and learning the traditions of creatures I never thought I'd meet, because every adventure reminds me that the world is much bigger and kinder than it first seems. Deep down, I still long for the day I can return home whole again, but until then, I want to leave every place a little brighter by showing others that even a monster can have the gentlest heart.
Best Pal:
Nora Night Beast™: Nora Night Beast is the only pal I fully trust enough to show my true form around, and that means more to me than I could ever fully say. She never looks at me like I'm something to fear, only something to understand, and with her, I don't feel like I have to hide behind another shape just to be accepted.
When the world feels too heavy, or the search for my missing eye starts to wear on my soul, I shift us into the Ethereal Plane so we can rest together in peace and talk about everything I still hope to find. Nora's quiet wisdom and unique psionic gifts that I have yet to fully grasp make me feel like maybe my lost eye is not gone forever... just waiting for us to discover where it belongs.
How I was made:
- I am about 5" x 4" x 5" in size
- I am made from high-quality materials for a soft, fluffy touch.
- I fit snuggly in the palm of your hand!
- Own the whole #palmpalsparty collection!
- I hold bean pellets suitable for all ages to ensure my quality and stability.
Discover the tender heart behind the mystery with Murk Monster™ and join the #palmpalsparty!
Shipping & Return
xSHIPPING AND DELIVERY OPTIONS
Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.
When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Shipping date estimates can be found on the shipping quotes page during checkout. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies.
SHIPPING
We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
PROCESSING TIME
We know you're eager to receive your goodies. That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.
Please note that if you wish to cancel your order, you must contact us within 2 hours of placing the order. Orders canceled within this timeframe will be refunded in full. However, any cancellation requests received after the 2-hour window will be processed and shipped. Once shipped, the order cannot be canceled.
CANCELLATIONS
Once an order is submitted, our swift processing begins. Unfortunately, this means that orders cannot be canceled after the 2-hour window. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you.
Please note that for clearance items, all sales are final unless the item arrives damaged. Customers are responsible for contacting us for return information. We will not provide return labels, and any shipping costs incurred for returns will not be refunded.
DELAYED ORDERS
In the rare event of processing delays, you'll have the option to cancel your order for a full refund. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. If you encounter delays, please contact the shipping carrier first to inquire about your item's status.
DAMAGED ORDERS
Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. In case you discover shipping damages after accepting the delivery, contact us immediately. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. We appreciate your cooperation in following the proper steps to address any shipping damage.
RETURNS POLICY
You can return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs.
Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days).
To initiate a return, email us at info@palmpals.com.
CLEARANCE RETURN POLICY
Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged.
If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received.
Once your return request is approved, we will provide you with instructions on how to return the item to us. Upon receiving the returned item, our team will inspect it to verify the damage and process your refund or exchange accordingly.
CONTACT
If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@palmpals.com.
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