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Party Theme: Sentiment | My ID Number: 1-630
Benny Baby Bear is a bundle of energy and giggles who has a big imagination, always ready for adventure. Whether he’s building forts out of pillows, sliding around in his socks, or curling up for a bedtime story, Benny brings joy to every moment! With his adventurous spirit and playful antics, he’s the perfect pal for little explorers to bring along.
Benny Baby Bear is a soft sky-blue plush with a round white snout and shiny black eyes full of curiosity. His floppy arms are always ready for playtime hugs, and his fuzzy fur makes him perfect for snuggling after a day of fun. With his cheerful, understuffed shape, Benny looks every bit the playful little brother.
Hiya! I’m Benny and I love runnin’, jumpin’, and makin’ forts outta pillows! I like adventures too, even if they’re just in the living room. Sometimes I slide around in my socks until I fall down and giggle so much my tummy hurts! Bailey says I am too hyper sometimes, but I think I just got lots of fun!
Bailey Baby Bear™: Bailey’s my sissy and my bestest buddy! We play hide n' seek games and make blanket forts that go all the way to the ceiling (kinda). She likes nap time, but I like play time... so I help her giggle more, and she helps me rest when I get the sleepys. We make a mess sometimes, but we are told we're super cute, so it’s okay!
Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.
When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Shipping date estimates can be found on the shipping quotes page during checkout. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies.
We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
We know you're eager to receive your goodies. That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.
Please note that if you wish to cancel your order, you must contact us within 2 hours of placing the order. Orders canceled within this timeframe will be refunded in full. However, any cancellation requests received after the 2-hour window will be processed and shipped. Once shipped, the order cannot be canceled.
Once an order is submitted, our swift processing begins. Unfortunately, this means that orders cannot be canceled after the 2-hour window. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you.
Please note that for clearance items, all sales are final unless the item arrives damaged. Customers are responsible for contacting us for return information. We will not provide return labels, and any shipping costs incurred for returns will not be refunded.
In the rare event of processing delays, you'll have the option to cancel your order for a full refund. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. If you encounter delays, please contact the shipping carrier first to inquire about your item's status.
Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. In case you discover shipping damages after accepting the delivery, contact us immediately. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. We appreciate your cooperation in following the proper steps to address any shipping damage.
You can return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs.
Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days).
To initiate a return, email us at info@palmpals.com.
Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged.
If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received.
Once your return request is approved, we will provide you with instructions on how to return the item to us. Upon receiving the returned item, our team will inspect it to verify the damage and process your refund or exchange accordingly.
If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@palmpals.com.