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About Me
xGet to know Jade Iced Matcha Latte™!
My Personality: Earthy
Party Theme: Cravings | My ID Number: 1-751
Jade Iced Matcha Latte is an earthy soul who believes everything we need can be found in the natural goodness Mother Earth provides. Grounded, thoughtful, and as green as can be, she's passionate about living in harmony with the world around her and nourishing herself with what grows from the soil. With her calm spirit and love for all things fresh and natural, Jade inspires her pals to appreciate the simple, wholesome beauty of the Earth.
She is a vibrant matcha-green drink with a soft cylindrical shape, fluffy white foam piled across the top, and a bright blue straw peeking out at an angle. Glossy black eyes, rosy cheeks, a tiny stitched smile, embroidered ice cubes, and rounded green feet give Jade Iced Matcha Latte a fresh, cheerful look that feels cool and earthy.
I meditate twice each day, once as the sun rises and again as it sinks below the horizon. Those quiet moments help me breathe deeply, clear my thoughts, and feel the steady energy of the Earth beneath me. Beginning and ending my day this way keeps me grounded, centered, and grateful for everything nature provides.
Best Pal:
Very Berry Shortcake™ + Aimee Strawberry Avocado™: Very Berry Shortcake, Aimee Strawberry Avocado, and I bring balance and fresh energy to Aimee's farm stand. I welcome every guest at the counter, sharing a warm smile and keeping the space feeling calm, grounded, and close to nature. Aimee creates nourishing drinks from her garden, while Very Berry transforms fresh ingredients into thoughtful baked treats. Together, we celebrate farm-to-palm goodness and help every pal leave feeling refreshed from the inside out.
How I was made:
- I am approx. 4" x 5" x 5" in size
- I am made from high-quality materials for a soft, fluffy touch.
- I fit snuggly in the palm of your hand!
- Own the whole #palmpalsparty collection!
- I hold bean pellets suitable for all ages to ensure my quality and stability.
Stay grounded with Jade Iced Matcha Latte™ and join the #palmpalsparty!
Shipping & Return
xSHIPPING AND DELIVERY OPTIONS
Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.
When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Shipping date estimates can be found on the shipping quotes page during checkout. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies.
SHIPPING
We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
PROCESSING TIME
We know you're eager to receive your goodies. That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.
Please note that if you wish to cancel your order, you must contact us within 2 hours of placing the order. Orders canceled within this timeframe will be refunded in full. However, any cancellation requests received after the 2-hour window will be processed and shipped. Once shipped, the order cannot be canceled.
CANCELLATIONS
Once an order is submitted, our swift processing begins. Unfortunately, this means that orders cannot be canceled after the 2-hour window. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you.
Please note that for clearance items, all sales are final unless the item arrives damaged. Customers are responsible for contacting us for return information. We will not provide return labels, and any shipping costs incurred for returns will not be refunded.
DELAYED ORDERS
In the rare event of processing delays, you'll have the option to cancel your order for a full refund. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. If you encounter delays, please contact the shipping carrier first to inquire about your item's status.
DAMAGED ORDERS
Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. In case you discover shipping damages after accepting the delivery, contact us immediately. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. We appreciate your cooperation in following the proper steps to address any shipping damage.
RETURNS POLICY
You can return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs.
Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days).
To initiate a return, email us at info@palmpals.com.
CLEARANCE RETURN POLICY
Our clearance items are offered at deeply discounted prices and are sold on a final sale basis. This means that all clearance items are non-returnable and non-refundable unless they arrive damaged.
If a clearance item arrives damaged, please contact our customer service team within 5 days of receiving your order to report the issue and initiate the return process. To be eligible for a return due to damage, the item must retain all original tags, packaging, and labels and be in the same condition as when it was received.
Once your return request is approved, we will provide you with instructions on how to return the item to us. Upon receiving the returned item, our team will inspect it to verify the damage and process your refund or exchange accordingly.
CONTACT
If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@palmpals.com.
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